Frequently Asked Questions

GENERAL

What is Wynne Ware?

We are an online retailer offering a curated collection of homewares from designers worldwide as well as a selection of vintage pieces. Read more about us here and here

Where do your designer collections come from?

Our collection is sourced from all over the world. We work with designers from countries including Austria, Denmark, Colombia, England, Ethiopia, Finland, France, Italy, Latvia, the Netherlands, Pakistan, Scotland, Spain, Sweden, Turkey, and the United States. Our collection is always growing. We love to highlight the designers we work with in our ongoing interview series, in our Journal.

Where is your company located?

Our company is based in San Francisco, California.

Are you open to brand partnerships? 

Absolutely! We are always interested in learning about new partnership opportunities with like-minded brands and designers. Please feel free to contact us with information on your brand and the opportunity. We would love to hear from you.

Do you offer trade pricing?

Yes, we offer trade pricing and special services to interior designers, stylists, and architects and would love to work with you. Please contact us and we will get right back to you.

ORDERS

What methods of payment do you accept?

We accept PayPal, Google Pay, Apple Pay and all major credit cards as well as Wynne Ware issued gift cards. Promotional codes cannot be combined. 

What should I do if I receive a damaged or defective item?

If you receive a faulty or damaged item, please contact us immediately with details and photographic evidence. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to process the refund.

What is your shipping policy?

We ship orders within the U.S. for a flat rate of $10 ground shipping. Please note that heavier or oversized orders are subject to higher shipping fees and will be noted on the product pages. Please see our full shipping policy here.

What is your return policy?

We accept returns within 14 days of delivery date. Items must be shipped/postmarked within 14 days of receipt for a refund. The item must be returned in unused condition in its original package. International orders and marked down items are final sale only and may not be returned. All shipping costs are non-refundable. Please see our full return policy here.

Do you accept exchanges?

We are unable to process online exchanges. If you would like a different item, you may return the original item and then place a new order. If you need assistance, please contact us.

How are items packaged?

All of our packaging, including shipping boxes, parcel tape, tissue paper, stationary, etc., is plastic free and is recyclable and biodegradable. Occasionally we receive a shipment containing plastic from one of our designers, and if that happens, we don't remove the plastic before shipping it to you. We're constantly looking for ways to reduce our footprint and will continue to work with designers to reduce packaging as much as possible.

OTHER

Can I purchase an item as a gift?

Absolutely! We are more than happy to accommodate packages being mailed as gifts. Should you wish to send an item as a gift please contact us and we will give your purchase special attention including a handwritten note. Additionally, online gift cards are available for purchase here. All of our packages come in our elegant bespoke packaging. 

How do I care for my items?

Please see our care instructions in the 'Care' section on all of our product pages. If you have any specific questions about the care of an item please contact us.

How do I stay in touch with Wynne Ware?

Sign up for our newsletter to receive highlights about new arrivals, designer interviews, and special discounts, follow us on Instagram and Facebook, and email us at hello@wynneware or contact us here.

GENERAL

What is Wynne Ware?

We are an online retailer offering a curated collection of homewares from designers worldwide as well as a selection of vintage pieces. Read more about us here and here


 

Where do your designer collections come from?

Our collection is sourced from all over the world. We work with designers from countries including Austria, Denmark, England, Ethiopia, Finland, France, Italy, Latvia, the Netherlands, Scotland, Spain, Sweden, Turkey, and the United States. Our collection is always growing. We love to highlight the designers we work with in our ongoing interview series, in our Journal


 

Where is your company located?

Our company is based in San Francisco, California.


 

Are you open to brand partnerships?

We are always interested in learning about new partnership opportunities with like-minded brands and designers. Please feel free to contact us with information on your brand and the opportunity. We would love to hear from you.


 

ORDERS

What methods of payment do you accept?

We accept PayPal and all major credit cards as well as Wynne Ware issued gift cards and promotional codes.


 

What should I do if I receive a damaged or defective item?

If you receive a faulty or damaged item, please contact us immediately with details and photographic evidence. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to process the refund.


What is your shipping policy?

We ship orders within the U.S. for a flat rate of $10 via USPS, UPS, or Fedex. Please let us know if you have a preference, otherwise we will ship with the best option for your delivery address. Please note that heavier or oversized orders are subject to higher shipping fees and will be noted on the product pages. Please see our full shipping policy here


 

What is your return policy? 

We accept returns within 14 days of delivery date. Items must be shipped/postmarked within 14 days of receipt for a refund. The item must be returned in unused condition in its original package, with a copy of your receipt. International orders and marked down or final sale items are final sale only and may not be returned. All shipping costs are non-refundable. Please see our full return policy here


 

Do you accept exchanges? 

We are unable to process online exchanges. If you would like a different item, you may return the original item and then place a new order. If you need assistance, please contact us.


 

How are items packaged?

All of our packaging, including shipping boxes, parcel tape, tissue paper, stationary, etc., is plastic free and is recyclable and biodegradable. Occasionally we receive a shipment containing plastic from one of our designers, and if that happens, we don't remove the plastic before shipping it to you. We're constantly looking for ways to reduce our footprint and will continue to work with designers to reduce packaging as much as possible.


 

OTHER 

Can I purchase an item as a gift?

Absolutely! We are more than happy to accommodate packages being mailed as gifts. Should you wish to send an item as a gift please contact us and we will give your purchase special attention including a handwritten note. Additionally, online gift cards are available for purchase here 


 

How do I care for my items?

Please see our care instructions in the 'Care' section on all of our product pages. If you have any specific questions about the care of an item please contact us.


 

How do I stay in touch with Wynne Ware?

Sign up for our newsletter to receive highlights about WW new arrivals, sales events, and invitations, follow us on social (Instagram and Facebook), and email us at hello@wynneware or use our contact form